Hello and thank you for taking the time to read my policies! SPDJewelry is a one woman-owned shop. I will always be as accommodating as I can. Please keep in mind that this is a small shop. I do not generally do layaway, or returns if not damaged. Each treasure is lovingly prepared to make its journey to you and, as careful as I am, I cannot be responsible for damage that occurs in transit (though this has not yet been an issue).
Shipping insurance is available upon request.
United States: 5-10 business days
Canada: 7-10 business days
Europe: 10-21 business days
Australia, New Zealand and Oceania: 10-21 business days
Asia Pacific: 10-21 business days
Latin America and the Caribbean: 20-30 business days
North Africa and the Middle East: 12-28 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Transactions will be refunded if faulty, if an exchange is not possible. Custom items are non-returnable. Other types of returns may be refused.
Wholesale is available and most items can be made in larger quantities.
Please contact me for details on wholesale options.
Send me a convo with details of your retail business (name, location, etc).
I currently supply to shops and would love to work with your retail location.
I love making custom pieces for customers!
Bridal collections and bridal hair combs can be made in almost any colors.
I do offer stamping and personalizing of pieces.
Please contact me with your custom order request and I will let you know if this is something I can make for you!